Entrapta's Hand

[Beastmangler]

I haven't received my Entrapta yet but I'm hearing some terrible things with relation to her left hand. It seems to be warped in some fashion, almost misshapen. Has anybody received theirs yet and can you tell me if it's really as bad as I'm hearing from other people?

I doubt Mattel will address the issue but it confounds me that they would let this figure get out there. I'm sure they had packaged samples to approve. Unless it's a non-issue and has only affected a few figures.

Maybe they figured her misshapen hand could be fixed with the Shaping Staff that she comes with.

[Captain Atkin]

It sounds like the hand is a bit bent from the way it is packaged. Hopefully that isn't the case for everyone. If anyone gets a figure like that, I would suggest putting her arm in hot water for about a minute or two, which should hopefully bend it back to its original shape.

[teemu81]

Yeah, the blow dryer will be needed for this one.....the hand is indeed squished into the plastic package insert (some worse than others)

[Mechanizor]

Well, that sucks, I just ordered her two days ago!

[barrasco]

Could anyone post a picture?

The last MOTUC figures I bought were two Strongarm and a Plundor, they all came out in terrible shape out of the package. There is no caring anymore with these figures, to the point that they will pack them all mangled up just like that...

The crappy squishy plastic won't help either. All in all these last few figures have been horrible, the lastest offender is Rio "El Gordo" Blast which looks like ass. He doesn't even look like a human based figure, pathetic...

[RoboSteveo]

This all sounds very disappointing. I guess I should just add it to list of never-ending issues. Funny how we never had major quality control issues in the 80s or with 200x.

[barrasco]

This all sounds very disappointing. I guess I should just add it to list of never-ending issues. Funny how we never had major quality control issues in the 80s or with 200x.

I guess people at Mattel cared a lot more back then. It has been proven time and time again that this MOTUC line is more of an ego-trip than anything else.

[_RZ_]

Funny how we never had major quality control issues in the 80s or with 200x.

We also didn't have major worker reforms being enacted in China in the 80's or 2000's. They also used a lot of toxic paints and sometimes mixed chalk into plastic to cost-save, so there you go. The people who work at these places are paid like trash and care less than your average McDonald's burger jockey. Mattel might not have had major quality control issues in the 80's, but many companies did, Mego is of course one of the big ones, another two that come to mind would be Ertl and Matchbox, many of their lines were broken in the package, on the shelf!

The Matty team tries to argue that "plastic is plastic" but I think we all know there is different grades and thickness/rigidity levels. They need to make some things (like say, sword tips or fingers) softer so they meet Toy Safety guidelines. But they also keep trying to "make it pop" by posing the figures in the package since around 2007ish, and it looks bad AND the toys come out warped. Why not give them a neutral pose in the box, as they ship with windowless mailers, and it's not a retail line, so why the dynamic posing in box except to feed egos or give some poor sap a job in packaging.

I think those with warped Entraptas should send them back, at the minimum to make a point, "we won't pay you for sloppy, poorly done toys at this high price point" and demand new ones without the defect. Because us just complaining online and fixing it ourselves is tired and shouldn't be happening at this point. The whole "customer repairs it out of the box" crap is stupid, we shouldn't be here heating and freezing our toys right out of the box to fix them! If they were $5-10 I wouldn't care, but at this price, it should be not bent up at least! It's not being overdramatic, it's making a point, that the MOTUC team is simply going to have to put more than the minimum effort in order to get our money this last year, and that the laziness needs to end for the final year.

If we don't financially take it to Mattel and demand money back, they're gonna keep doing it, as they have in the past. If you bought a computer from a store and the screen is cracked out of the box, you wouldn't fix it yourself would you? Any sane person will take it back to the store and either get a functional one, or their money back. It's the same thing as MOTUC.

Remember Black Plastic Gate? Remember how it took like 6 months of constant fan complaining, and they kept telling us "deal with it"? It was only when lots people started sending back their sloppy Spikors and Vykrons back did they do anything about it and stop using it... same thing here, if we don't send them back, they're gonna keep doing it over and over again.

[_RZ_]

That's kind of the problem isn't it? The greedy desire for more figures at any cost, trumps common sense.

[Mechanizor]

While I agree on most you've mentioned RZ, I can see why people fix some of the figures themselves instead of sending them back, it's just a lot less of a hassle to many to do just that instead of dealing with Digital River and its cumbersome customer service, plus they have to spend more money on postage/shipping by sending the items back, especially if they were overseas customers!

As for the reason behind the posable figures in the box, I've heard it's because some of the collectors don't open their packages and prefer displaying them on their special walls unopened, at least that was one of the stupid explanations I head of on various of posts!

[_RZ_]

Yeah, see I don't mind fixing mistakes sometimes, I've done it myself. But when stuff is warped or broken in the box, it's just wrong. These things are too much money for what they are to have to fix things right out of the box. I hate that people's ingenuity isn't spent on making something MORE awesome, but spent on making it passable!

[barrasco]

While I agree on most you've mentioned RZ, I can see why people fix some of the figures themselves instead of sending them back, it's just a lot less of a hassle to many to do just that instead of dealing with Digital River and its cumbersome customer service, plus they have to spend more money on postage/shipping by sending the items back, especially if they were overseas customers!

As for the reason behind the posable figures in the box, I've heard it's because some of the collectors don't open their packages and prefer displaying them on their special walls unopened, at least that was one of the stupid explanations I head of on various of posts!

To me it's not just about being able to fix mistakes, it's a question of principle. It being that you shouldn't accept any half-assed efforts when you're spending this kind of money with Mattel. Much less accepting fraud like with NA Skeletor's shoulder debacle and Lietlich's lies on that instance.

I no longer collect MOTUC, though I will keep pointing my finger because I believe that in the long run it will be better for the brand. A demanding fan base will generate better quality product, on the contrary you'll get garbage like Rio "El Gordo" Blast. Just look at the 4HM prototype and you'll see the pathetic efforts by Mattel's design team on that particular figure.

Want to know what MOTUC would be if it wasn't for the 4HM? Just look at the MOTURDS (aka MOTU Giants) crap, that's Mattel carelessness and laziness in a nutshell.

[Mechanizor]

I agree, however many would just brush-off the logic and the principles, and stick with the easiest solutions available at hand!

[Toywolf]

Here is a picture of my Entrapa's left hand. It looks to me like the fingers are really thin like they were stretched. They are really flimsy. Thumb seems solid and in good shape but the fingers are really thin. Have not tried hot water or a heat gun yet. I have two subscriptions. One for opening and one for keeping MIB. The one in the box has the same defect.

[Captain Atkin]

That doesn't look like a packaging issue. That looks like it was crushed in a machine during production

[Mechanizor]

I'm afraid it is a production defect, and I wonder if it's fixable with heat or not!

[barrasco]

That settles it. Mattel's molds are actually made of tin and they are starting to break down.

This is my new conspiracy theory... so let the games begin!

[Captain Atkin]

Well, I just received my Entrapta today, and she also has crushed hand syndrome. No hair dryer or hot water is going to fix this one.

[Beastmangler]

Ah, crap, that's what I was afraid of.

She is one of the figures I've been really looking forward to and now she's "broken" even before I get her.

[Mechanizor]

Well, I just received my Entrapta today, and she also has crushed hand syndrome. No hair dryer or hot water is going to fix this one.

Well, that's really bad!
Do all Entrapas have that problem, or was it just a batch or two?

[Nemisythe]

Seems like all.

[barrasco]

From an ex-member of these forums:

[Draego-Man]

That is unfcukingbelievable! They should be offering refunds to EVERYONE!!!

[Mechanizor]

I just got mine, and although I haven't opened her out, I can easily see the squished left hand/fingers! Looks like most of the Entrapta figures if not all have the same issue! Thank you Mattel for another screwed up figure, assholes!

[Battle Ram Man]

Ugh, it never ends

[barrasco]

Vote with your wallets folks!

[Mechanizor]

Well in my case, I don't have the Etheria sub, I just bought her because I wanted to complete my Horde faction besides she looked awesome! Two days after I made the purchase I found out about the defect, and if I return her back, not only I have to pay for extra shipping, but also there isn't any perfect Entrapta for them to send, they're all screwed up!

[barrasco]

Well in that case you can try to find some replacement hands done by Evil Mike:

http://www.shapeways.com/shops/evilmike?s=0

[Mechanizor]

Thanks for the link bud, I might consider fixing her one day.

[GREP-A-TOR]

I am sure Mattel would be more than happy to offer an after-market clear rubberhand accessory to assist customers to hold her accessory - for free with the next subscription - for the first two weeks. Remember, it's where the collector is king.

[Draego-Man]

In light of this latest issue I'd just like to remind fans that the Giants are still on sale. Please support this company because they care so much about producing high quality product that leaves customers satisfied!

[PhantomZodak]

has toyscrewyou made an excuse for this yet?

[Draego-Man]

Nope, no response from Matty at all. They are, as always, burying their heads in the sand.

[Shawn]

.

That settles it. Mattel's molds are actually made of tin and they are starting to break down.

This is my new conspiracy theory... so let the games begin!

I'm no expert, but I have read about tooling breaking down like you say, but also due to excessive use...This would imply this one tool in particular has been used a LOT.

Another possibility might be that she was shoved in the packaging while still soft/hot? IDK. Just formulating theories. Dangerous, evil conspiracies because



Hide your defective products under your blankets, it's the only safe place where I and Mattel can't get at them to take away from you.

[Croc-O-Bite!]

My Entrapta has the same hand issue. It's slightly deformed like that pic a few posts above. It's not squashed from the packaging. It's a problem with the mold, akin to the arched right foot problem that figures like Count Marzo, Keldor, and the Royal Guards had.

[_RZ_]

It's a problem with the mold, akin to the arched right foot problem that figures like Count Marzo, Keldor, and the Royal Guards had.

Damn it, now I have to dig out my Marzo and guards I didn't know people had issues with these figures, thanks for filling me in.