Hi everyone,
I'm wondering if the "My Subscription" page actually works because right now it seems to me that it doesn't.
I'm an international customer and I have the quarterly sub. We moved to a new address in October. In late September, after my quarterly items were shipped to my old address, I went to the "My Subscriptions" page and updated my shipping and billing address. That's almost three months before they actually ship the items in December. When I got my subs renewal email, it turned out that they used my old billing address. I wrote to brady O. from customer service and he replied that there's nothing they could do as the order already is at the warehouse. When I asked to change my address for the 2015 sub, he said they could not change addresses but have to cancel the order and place a new one.
I have the impression that "My subscriptions" page is not fully functional. I have had my new address as my default billing and shipping address for almost three months now but they still seem to be shipping to my old address. And Brady O says they cannot change addresses without cancelling the order. What is the point of the "My Subs" page? Has anyone had similar issues or is there anyone on thse forums who can confirm that the option to change your address actually works?
I feel like this is yet another middle finger from Mattel (or TG) to the customers. The "My Subscription" page seems to be there just for show.
I'm wondering if the "My Subscription" page actually works because right now it seems to me that it doesn't.
I'm an international customer and I have the quarterly sub. We moved to a new address in October. In late September, after my quarterly items were shipped to my old address, I went to the "My Subscriptions" page and updated my shipping and billing address. That's almost three months before they actually ship the items in December. When I got my subs renewal email, it turned out that they used my old billing address. I wrote to brady O. from customer service and he replied that there's nothing they could do as the order already is at the warehouse. When I asked to change my address for the 2015 sub, he said they could not change addresses but have to cancel the order and place a new one.
I have the impression that "My subscriptions" page is not fully functional. I have had my new address as my default billing and shipping address for almost three months now but they still seem to be shipping to my old address. And Brady O says they cannot change addresses without cancelling the order. What is the point of the "My Subs" page? Has anyone had similar issues or is there anyone on thse forums who can confirm that the option to change your address actually works?
I feel like this is yet another middle finger from Mattel (or TG) to the customers. The "My Subscription" page seems to be there just for show.
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