Matty breaks their silence

[_RZ_]

This post by SLC was passive aggressive to an extreme. Was this why she is no longer at Mattel? Fans can be nasty and the constant "outrage" about one thing or another is exhausting, but if you're selling people products and they're expensive and frequently manufactured incorrectly and they complain- *its the company's fault for messing up, not the customers for pointing out the mistake.*

Maybe someone needs to be in China full time at this point, at the cost of management's bonuses and perks. I think At this point their jobs being tough... I don't have much sympathy. it's the same old stuff- people not paying attention and mistakes happen- and rather than say "I messed up" it's better for their egos to put the blame elsewhere.

[Y2Greg]

*its the company's fault for messing up, not the customers for pointing out the mistake.*

You hit the nail on the head!

[Jsting]

Complaining is one thing. Posting hate mail and cursing designers out are another thing. Apparently some ppl dont read too well, or read to far into what a group of letters put together mean.

[PhantomZodak]

Complaining is one thing. Posting hate mail and cursing designers out are another thing. Apparently some ppl dont read too well, or read to far into what a group of letters put together mean.

nobody is sending them hate mail & none of the websites allow profanity. Their managers found the posts online of people complaining because the BBB contacted Mattel. They were losing money because of the poor decisions & silence by the new team.

[Battle Ram Man]

Yeah, I think that's what SLC was really talking to. I think management was upset because people are saying that Mattel reneged on their agreement. But the fans are right on that one, you can't blame them for being vocally upset.